Rough go of it in the lunch room today. All these times I've seen Helen's daughter Pat pass out drinks to the residents. I did not realize she had been asked, more than once, not to do so.
There has been—continues to be—a shortage or an understaffing of help in the lunch room. Brad is here today but was not serving the coffee, lemonade, and water like he used to. Did he ask not to, so he could have a full lunch hour to himself? Hey, fine, it's not his fault. I don't put this on him. Likewise I used to see Social Worker Natalie, Kim, Joy El, Ann—any number of other staff members serve the drinks when the residents were brought in and seated in the lunch room, usually around noon.
Their absence now is noticeable. There is a void. Instead, it will eventually be a CNA serving the drinks, or maybe it will be Brad or someone else but not until 12:30. Is this a protest of sorts? Two sides digging in, neither side believing it should be their job to do.
I notice now, too, that Pat has not been in the lunch room recently. Maybe I have just missed her, the days I've been here not matching the days she has been.
What happened today began when resident Helen asked a CNA I did not recognize—a tall young woman—for a drink or just for a cup. The CNA brusquely informed Helen that, "Hello! That is not my job. Someone who is supposed to do that will have to get you your drinks. Just have some patience."
This was at 12:20 or 12:25. Lunch seems to come out later and later. It's the creep. You don't want to be coming to a nursing home long enough to notice it, to measure it, to feel it.
I'm sitting there with my dad and Lester when the CNA so gracelessly and unnecessarily upbraids Helen. So I get up and get Helen a cup. Then I get Joyce her coffee with a cream and two sugars, which is just how she likes it. I've been in the lunch room often enough to know what longer-time residents will order. Then I get something for Donna, and then I get something for Lester. And, yes, I'm feeling pretty special, feeling pretty good about myself. Stepping in to save the day. Who else wants a lemonade? I'll serve all the drinks today, why not?
Well, this CNA wheels another resident in, sees what I'm doing, and starts in on me. "Umm, hello? What are you doing? Do you know if any of them have any allergies, or is on a thickened liquids diet?" Meaning, I shouldn't be serving drinks to the residents, not because it might make her or any other staff look bad but because I might get somebody hurt.
Heck, this wasn't the first time I had served a few cups of coffee in the lunch room. Last week OG CNA Chiquita saw me get Donna a cup of coffee and didn't say anything. I thought nothing of it at the time. All I was thinking was that I could get my idle ass up and make myself useful, if no one else was going to do it. I had never seen this CNA before and if any resident was on a special diet I would have been in a much better position to know about it than she would have been.
OG CNA LaDosha wheeled someone in a moment after the testy exchange and I asked her what the heck was going on. I said, "I've seen Pat serve drinks in this lunch room many times."
"And she's not supposed to," said LaDosha. "She's been asked not to, more than once..."
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